Where can I get help?

If your question is not answered go to tappned.com/contactus, fill out the form and we will get back to you as soon as possible.

Are TappnEd courses accredited?

TappnEd is not an accredited training organisation. We provide the tools for registered training organisations to conduct their own training so it is up to them to maintain their registrations and qualifications however they may use TappnEd to deliver accredited courses. Check the course main page for accreditation details.

Will I receive a completion certificate?

Yes you will receive a completion certificate once you have successfully completed the lessons contained within the course. The completion certificate consists of the Certificate and the Academic Transcript which will show each lesson completed.

Which course should I choose?

You can search for different courses after you have signed in using the search box at the top right of your main learner page. Your main learner page is broken up into Popular Courses, Recommended Courses, Invited Courses, Incomplete Courses, Watch Later and Completed Courses.

I am having trouble registering. I have not received an email and can't log in.

The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP. The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential. For more help see Having troubling establishing your account?

My password is not working?

Both usernames and passwords are case sensitive. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

How do I change my password?

Go to the Menu icon (top left of your screen) and select Update Password. Put in your old password and then your new password. Your password should now be changed.

I have forgotten my password. How do I reset it?

If you are not logged in you can choose the Reset Password option at the bottom of the Login Box on the Home page. You will be emailed a confirmation of password change.

Can I log in using someone else's password or email address?

A learners results are stored on the site database and accessible by them, so each learner needs to have their own account and therefore their own email address. Do not share your login credentials with anyone.

How do I navigate around the site?

Use the Menu icon (three small horizontal bars) in the top left of your screen to access Home, Profile, Courses, Update Password, FAQ & Support, Contacts and Logout.

How do I update my Profile details?

Tap on the Menu icon (top left) and then choose Profile. You will be able to update all your details including name, email, date of birth, profile picture, country, industry, gender and your subject interests.

How much do courses cost?

Courses can be either free, or paid according to how much the Educator has priced them. Paid courses can range from only a few dollars to hundreds of dollars.

How do I pay for a course?

When you find a course you like you will be asked to enter your credit card details. TappnEd accept all major credit cards.

I didn't purchase this course. How do I get a refund?

Email us as much details of the transaction as you can using the Contact Us page. Please include amount charged, what date, the course name and course web page.

How do I share a course with a friend?

Courses are able to be shared with friends either from the main course start page using the share icon (3 circles connected by two lines) or from within the course itself using the share icon. Sharing supports Facebook, Google+, Twitter and email.

How do I rate a course?

Courses are able to be rated after you have completed the course when you will be asked to rate it out of 5 stars.

Can our School or Childcare centre use the one email login for all staff?

A Learners result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.

Why do screens appear to "freeze"?

The apparent freezing is a slow response from your internet connection. There is continuous communication between the website and your computer. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by TappnEd.

Note:If you access using wifi, it must be a stable connection.

I completed the course but it dropped out or froze, which may be due to my internet connection and my progress wasn't saved.

If you have not completed the course and leave it open on your computer in an inactivate state for more than 60 minutes, the database will automatically log you out. With an automatic log out your position in the course or your final result may not be captured.

I completed the final test but I am having troubles finding the certificate. Can you help or is it gone forever?

When the database has captured your result following course completion, a certificate will be available to print. Access to the certificate is gained from your Completed Course page.

What are the minimum computer and internet requirements to run TappnEd?

TappnEd interactive video courses can be viewed with most HTML5 compatible browsers:

• Microsoft Edge, Internet Explorer, FireFox, Google Chrome, Safari, Android. It is strongly advised to keep your browser up to date.
• Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
• Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.)

What are the factors that may influence the speed of my connection to the Internet?

Three points to consider

• Network peering affects uploading and downloading As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering.Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites.
• The upload speed offered by your ISP Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds.Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio.
• With wireless networking speeds vary based on the number and types of devices connected. A lot of devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps.Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.